For support shortcut.
Technical issues, account, payment, or delivery — whatever the topic, write briefly and clearly.
How can I contact Book Generator support?
Book Generator provides three support channels: general support via email with same-day response time, billing support for payment and subscription questions, and technical help for book production issues. For fastest resolution, include your book slug, preview link, or screenshot. Average response time is 2 hours during business hours.
General support
Main support channel for usage questions, account access, and delivery flow.
Response target
Within the first business day for standard requests, faster for critical payment issues.
1 business day
General response time
We aim to respond to most messages within the same business day.
For fastest resolution
Share your book slug, preview link, or screenshot.
Subject selection matters
Choosing the right subject for billing, access, and technical support speeds up the process.
Tell us where you're stuck. We'll sort it out quickly.
Be specific with your subject so the right team can respond faster.
Contact Information
Have questions? Contact us and we'll help you as soon as possible.
Response time
Most messages are answered within the same business day
Quick notes
- • Keep the subject clear
- • Select the correct billing / access / technical support
- • Include the book slug or preview link
- • Share a screenshot if needed